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4 Ways a Website Helps Your Brand in Ways Social Media Can’t

May 14, 2023

If you’re just starting your small business, you may be asking the same unspoken question many people ponder: “Do I really – I mean, really – need a website?” In short: yes. Why?

Because Your Website Helps Your Brand in Ways Social Media Can’t

Even a robust social media following of hyper-engaged fans can’t replace a well-designed website. A website serves as your digital home, a place for you to present the very best version of your brand and offerings. A strategically-designed website is the backbone of your online presence and the central source of truth for your brand. 

While social media may be a driving source of leads and engagement for your brand, a website unlocks a few critical factors your small business needs to succeed in the long run.

A Website Increases Your Brand Visibility.

An optimized, updated website helps your brand get found and indexed by search engines. This allows new customers to find YOU when they search for your products or services online. Even the best social media presence can’t replace a website when it comes to visibility in search results. Having a website allows you to expand your reach beyond social media algorithms and tap into search engine traffic, opening doors to a broader audience actively seeking the products or services you offer.

A Website Establishes Brand Credibility.

Having a website is the first step to establishing credibility. Your website provides an opportunity to build trust with your audience by featuring testimonials, case studies, and a well-crafted About page that shares your story and values. It’s your chance to make a lasting first impression and convert visitors into loyal customers. Multiple studies indicate that consumers are more likely to trust a business with a website than a business with just a social media presence. A website gives your brand legitimacy and makes it easier for potential customers to trust (and buy from) you.

A Website Upgrades Your User Experience.

While social media platforms provide a convenient way to connect with your audience, they are limited in user experience. Websites offer more control over the design, navigation, and overall user journey. A well-designed website will guide visitors through your brand story, showcase your products or services, and make it easy for them to engage and take action. 

Your website also acts as a central source of truth where customers can easily find all the info they need about your business, such as hours of operation, pricing, and services offered. This can reduce the amount of time you spend answering basic questions and allow you to focus on more complex issues. Instant access to reliable, accurate information on your business also contributes to a stellar user experience.

A Website Gives You Ownership of Your Online Presence.

One critical aspect of relying solely on social media platforms is the lack of ownership. Social media accounts are subject to ever-changing algorithms, terms of service, and even the possibility of accounts being suspended or banned without warning. Your brand’s online presence should not be at the mercy of these external factors. With a website, you have complete ownership and control over your content, design, and functionality. You can establish a consistent brand identity and cultivate a loyal following that transcends any social media platform’s limitations. Social media platforms can come and go, but your website is a long-term investment in your business’s online presence. 


While social media is undoubtedly valuable for brand promotion and community building, it should not be the sole foundation of your online presence as a small brand or business. A website serves as your digital home, allowing you to expand your visibility, build credibility, enhance user experience, and maintain ownership over your brand story. So, does your business need a website? Absolutely!

Investing in a well-designed website tailored to your unique brand and target audience is an investment in your long-term success. If you need some help along the way, I’d love to play even a small role in your brand journey. Send me a line here to schedule a no-pressure, no-cost consultation. 


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